Privacy Policy

1. Introduction

ConfigUnify Inc. ("ConfigUnify", "we", "us", or "our"), located at 100 King St W, Toronto, ON M5X 1A9, Canada, operates the ConfigUnify platform and related services. This Privacy Policy describes how we collect, use, disclose, and protect personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

We may collect the following categories of information:

• Account Information: Name, email address, company name, and role when you register for an account or contact our sales team.
• Usage Data: Information about how you interact with the platform, including pages visited, features used, and actions performed.
• Device and Technical Data: IP address, browser type, operating system, and referring URLs collected automatically when you access our services.
• Communication Data: Messages, support tickets, and correspondence you send to us.
• Billing Information: Payment method details processed securely through our third-party payment processor.

3. How We Use Your Information

We use your personal information to:

• Provide, maintain, and improve the ConfigUnify platform and services
• Process transactions and send related notices
• Respond to customer support inquiries
• Send product updates, security notices, and promotional communications (you may opt out at any time)
• Monitor platform security and detect fraudulent or unauthorized activity
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service Providers: Third-party vendors who assist us in operating the platform (e.g., cloud hosting, payment processing, analytics), bound by data processing agreements.
• Legal Requirements: When required by applicable law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where your data may be transferred to a successor entity.

5. Data Retention

We retain personal information for as long as necessary to provide our services and comply with legal obligations. Account data is retained for the duration of your subscription and for up to 24 months after account closure unless a shorter retention period is required by law or requested by you.

6. Security

We implement industry-standard technical and organizational measures to protect your personal information, including encryption in transit and at rest, access controls, and regular security assessments. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Under PIPEDA and applicable provincial privacy laws, you have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact us at [email protected] or by mail at our Toronto address. We will respond within 30 days.

8. Cookies

We use cookies and similar tracking technologies as described in our Cookie Policy.

9. Contact Us

For privacy-related questions or concerns, please contact our Privacy Officer at [email protected] or write to us at 100 King St W, Toronto, ON M5X 1A9, Canada.